Shipping policy

Shipping Policy

Thank you for visiting and shopping at www.valkyrie-rpg.co.uk. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

International orders are all sent via Tracked international shipping, they are insured if lost and usually take up to 1 week on regular non-holidays to arrive. Please allow for a few weeks delay if orders are placed around busy holiday periods. 

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number (if one is applicable, its tracking number will be active within 24 hours).

Customs, Duties and Taxes

www.valkyrie-rpg.co.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

www.valkyrie-rpg.co.uk is not liable for any products damaged or lost during shipping but will do their best to help replace or refund when these situations occur. If you received your order damaged, please contact us with images of the damage to the package (if any) or item. If the items are out of stock or limited you will have wait until we can get them back in, or be offered a refund or replacement of another set equal to the value of the original purchased. 

Please save all packaging materials and damaged goods before filing a claim, send us photographs to contactus@valkyrie-rpg.co.uk as proof of damages so we can begin the process of refunding or replacing the goods for you.

If your order is missing an item, or has been damaged in transit and an item is missing (torn packaging etc) please contact us as soon as possible.