How can we help?
Here at Valkyrie RPG we do our best to ensure all orders are correct, shipped in a timely fashion and problems are solved briskly and effectively. Should you find anything wrong with your order please feel free to contact us on social media such as our Facebook, Twitter, or Instagram as well as by email: Info@valkyrie-rpg.co.uk / or simply use our contact us page here on the website. We are always happy to help and work things out with you.
We strive to answer all questions and to do it as fast and effectively as possible, please never feel afraid to prod questions our way, we will happily receive them.
How can I pay for my order?
Currently Valhalla is only able to take Paypal, we are discussing other methods with the powers that be.
Where is my order?
Once you have paid for your order, we shall hand pick and individually check each dice to ensure they are the best quality before sending them out. Once checked, they are then lovingly packed, we hope you roll many Natural 20's! Then it’s off to the postal raven.
How long until my order arrives?
Once we receive your order, we hand pick and pack your chosen dice, then once per day we send our in house raven to our local post office. We aim to get your order into the post by the next working day but sometimes it can take up to 2 working days to reach the postage ravens.
Once the Royal Mail raven’s have it, it can take 1 - 3 working days to arrive for 1st class, 1-5 days for second class.
My order has arrived but something is wrong!
While the Valkyrie’s do their best to ensure each order gets to you in the best condition sometimes Loki does cause some mischief here and there. If you have a problem with your order, please do not hesitate and get in touch and we’ll resolve them as quickly as possible. However, we can’t be held responsible for any Nat 1's!
How often do you restock?
Boats from the River Styx are called for as frequently as we are able to and all restocks will be notified on our Facebook page and community group. Generally it depends on our supplier and their stock, we try to keep things at flow of stock where possible
Accessing my account now the store has migrated to a new provider.
If you had a log in before we moved store your information is still there.
You will need to ‘sign up’ again (it is only name, email and a password needed). Use the same email you used before for your account and it will link the new one to your details.
Ensure all information like address is still correct.
We now have a text update system if you supply your account with a phone number too.
My coupon code is not working!?
We have several coupon codes active, some work with other deals and some do not. Please be aware if there is a buy X get Y free offer on or any other automatically added deal they do not work in conjunction with our manual coupon codes.
- Check the Spelling, Grammar and any symbols or numbers used.
- Entering a manual code is on the proceed to payment page and is not applied automatically.
- Community members wishing to use the community code need to read the description of the facebook community group page for instructions on how to get your account open to use the code.
Do you make your own dice?
Currently it’s a case of not yet. We fully intend to have our own ‘Valkyrie Brand’ dice on sell with you as soon as possible but currently we do not have our own factory to do so. So at the moment we are bringing you dice from other realms like HD, T&G and so on. All dice are still quality checked the moment they come in and at the time of being picked to ensure only the best dice reach you.
What About Legendary Pants?
They are out of stock as they are limited releases via the company's kick-starter, they have a new kick starter going and we have some good news to share soon about working with them on this. ;) Yes if we can we will bring back in the previous colours as they where unlocked on their current kick-starter stretch goals.
Help! My Question isn’t answered here!
Don’t panic adventurer, if we haven’t covered your question you are always welcome to get in touch and our friendly Valkyries will answer as soon as possible. You can reach us by the ‘Contact Us’ page but the fastest way for a response is by dropping a message on Facebook.