How can we help?

Here at Valkyrie RPG we do our best to ensure all orders are correct, shipped in a timely fashion and problems are solved briskly and effectively.

Should you find anything wrong with your order please feel free to contact us via email: contactus@valkyrie-rpg.co.uk / or simply use our contact us page here on the website.

We are always happy to help and strive to answer all questions as fast and effectively as possible, please never feel afraid give us a poke!

Frequently Asked Questions

Chat will not give me updates on my order?

Pop your email, full name, or order number into the chat and our bot will track your package and keep you posted every step of the way.

Any issues, reach out and we will look for you.

Free Postage 

Free shipping on UK orders over £25 with 48-hour tracked delivery—because your dice deserve safe passage. Apparel exclusions apply since our print partners handle those separately. Want it faster? Express 24-hour tracked shipping is available if you're too excited to wait.

What does 'Order Fulfilled' Mean?

This means your dice have left the nest!

Your order has been picked, packed, and handed over to Royal Mail for its journey to you.

Do you have buy now, pay later?

We get it, epic dice collections don't have to drain your wallet in one go.

That's why we've partnered with Klarna, Clear Pay, Shop Pay, and PayPal Pay in 3 to let you spread the cost and grab your legendary sets guilt-free.

Where is my order?

After payment, our dice masters hand-pick and quality-check each item before packing and sending it off to Royal Mail.

Posting schedule: Monday, Tuesday, Thursday, Friday between 1-2pm.

Same day dispatch for instore items
If you place your order with us before 1pm on our working days (Monday, Tuesday, Thursday, Friday) it will be sent out that same day!

This does not include apparel as they are produced to order via print on demand.

Got a big game night coming up?
Place your order several days ahead, especially during peak seasons. You can add a note at checkout to flag time-sensitive or event-specific delivery dates, we'll do our best to make it happen.

My order has arrived but something is wrong!

While the Valkyrie’s do their best to ensure each order gets to you in the best condition sometimes Loki does cause some mischief here and there.

If you have a problem with your order, please do not hesitate and get in touch and we’ll resolve them as quickly as possible. However, we can’t be held responsible for any Nat 1's!

Can I combine multiple orders into one shipment?

Yep, we've got you covered. Order multiple sets to the same address and we'll bundle them together into one shipment – less packaging waste, lower costs for everyone, and any extra postage gets refunded straight back to you. Win-win.

Pre-Orders

Pre-order items: Your entire order ships together once all pre-order items arrive. This keeps us from running double postage and keeps your costs down.

Do you make your own dice?

We raid the far corners of the multiverse to bring you legendary dice from master craftspeople like HD, Udixi, and beyond.

Every single set gets battle-tested the moment it arrives, because we only send forth dice worthy of your campaign.

Our own creations live in the Valhalla collection. These are the dice we've forged ourselves, designed from the ground up and brought to life by our allies in distant realms. Pure Valkyrie magic.

Didn't find your answer?

No worries brave adventurer, our Valkyries are standing by to help!

Swing by our Contact Us page or hit us up on Discord or WhatsApp for the speediest reply.

We'll get back to you faster than a critical hit.

What is Seidr?

Sedir is our customer rewards and loyalty points system, this is our way of thanking you for shopping with us and giving something back to the adventurers that make this all happen! 

See my Balance

More in-depth about our reward points

  • Do I need an account? Yes, and it's free.
  • Will my previous purchases get points? Yes. If you sign up using the email from past guest orders, points are automatically added.
  • I have multiple accounts. Can I combine points? Yes. Email us the account details and which one you'd like to keep. We'll merge them. Contact: Contactus@valkyrie-rpg.co.uk
  • My points aren't showing after signing up. Contact us at and we'll investigate.
  • How do I redeem Seidr? Click here